Frequently Asked Questions

Our answers to your questions

You have questions ? we provide you with frequently asked questions to answer most of your questions. If you do not find a precise answer to your question please contact us by email: contact@clic-tvc-strasbourg.com. We have selected the questions below, because we believe that they cover the main questions of our customers during all the years of activity of cab driver. The answers given are brief and direct.

Service

1The advantages of Clic-VTC?

The prices are determined before the completion of the ride. They are fixed and do not vary according to the travel conditions: traffic jams, length of the route and travel time Knowing that the literary chosen during the ride and systematically the fastest. In addition, your driver is guaranteed immediately after placing your order, because we immediately block our driver's schedule.

2Are there car seats (booster seats)?

We have car seats for your children under 9 years old. It is possible to order car seats in the comment area when booking a ride. Don't worry about your strollers as we can carry up to two in the trunk.

3Wheelchair for people with reduced mobility

Our vehicles have trunks large enough to accommodate a wheelchair for people with reduced mobility. We are pleased to welcome people with reduced mobility to our home with support when getting off and getting into the vehicle if necessary.

4Are animals accepted?

According to the regulations for the transport of people, guide animals for the blind, must be accepted in all vehicles for the transport of people. For normal people, we exceptionally accept small animals: & nbsp; small dogs, cats, rabbits ... in their crate or cage.

Tariff

1How is the fare calculated?

The price of the trip is calculated by the algorithm of the central reservation taking into account the distance (in kilometers) and the duration (in minutes). The algorithm automatically chooses the fastest route using the Google maps software as a reference. The passenger can choose another route if they wish without the price of the journey changing.

2Does the price change?

No additional fare will be added depending on baggage, traffic jams, tolls or parking. The only price to be paid is the price indicated when ordering. Also, the rate remains fixed for night hours, weekends and holidays. Finally, the approach time is not billed.

3Does my rate change depending on the luggage?

No rate change is applied for the baggage supplement.

4Is there a nightly rate?

No night tariff and no weekend tariff. The price paid when booking is the same 24/7.

Booking

1 How do I make sure my reservation is taken care of?

We fix a time slot, of our driver, necessary for the duration of your trip, just after making a reservation on our platform. The driver will therefore be available on the date and at the time of your trip.

2When to book my trip?

Ideally, 24 hours is the minimum time between ordering and taking charge of your trip. This will allow us to guarantee our driver and warn you of possible traffic circumstances which may affect your journey.

3How do I make sure my reservation is validated?

A confirmation email will be sent to you systematically after you have paid and confirmed your reservation.

4I did not receive the confirmation email for my reservation? what to do ?

If you do not receive the confirmation email after making a reservation, remember to check your spam (spam) In the event that you still do not find it in your spam, I invite you to contact us as soon as possible.

Payement

1Puis-je payer en ligne par carte bancaire ?

Le payement en ligne par carte bancaire est possible sur notre plateforme en toute sécurité. Norte partenaire LA BANQUE POSTALE veille à la sureté de l’enregistrement de payement du tarif indiqué pour votre commande.

2Que se passe-t-il après mon payement

Après avoir confirmé votre commande cliquez sur « payer par carte bancaire » Une fois votre payement est effectué en toute sécurité, il sera validé immédiatement. Vous recevez un email de confirmation ainsi nous nous occupons de votre course.

3Le payement en ligne est-il sécurisé ?

Notre partenaire la banque postale veille à sécuriser au maximum chaque transaction passée sur notre site. Pour ce faire, la plateforme « scellius » intervient pour gérer tous les payements et transmettre vos coordonnées bancaires cryptés au serveur de stockage de données.

4Quels sont les mayens de payement acceptés ?

Chez Clic-VTC Il est possible de payer en ligne par les cartes bancaires suivantes : MasterCard, Visa, American express et carte bleu. Dans certain cas, sur demande au préalable, nous acceptons exceptionnellement les payements en espèces ou carte bancaire (TPE) lors de la prise en charge de votre course.

Confirmation of the order

1I did not receive the confirmation email for my reservation? what to do ?

If you do not receive the confirmation email after making a reservation, remember to check your spam (spam) In the event that you still do not find it in your spam, I invite you to contact us as soon as possible.

2When to receive my invoice?

By making a trip with Clic-VTC, you immediately and systematically receive an invoice, by email, containing all the information related to your transfer. We therefore advise you to check the accuracy of your contact details.

3Can I modify my ride?

It is possible to change your ride for free at least 24 hours before the pick-up time. After this time, a supplement may be applied. For this, contact us by phone on 0646578850. (See CGV)

4Can I cancel my ride?

It is possible to cancel your ride for free at least 24 hours before the pick-up time. Beyond this period a supplement may be applied. For that, call us on 0646578850.

Driver

1 Where to meet my driver?

At the station Your Clic-VTC driver is waiting for you with a sign in the central hall opposite the corridor that you take to exit the platforms. Â the airport Your Clic-VTC driver is waiting for you with a sign in the central hall in front of the exit of the arrival terminal. Other place Our driver will be waiting for you at the pick-up address you provided when you made your reservation. Our driver uses the information you provide when making your reservation to track your flight or train journey. He can also call you by phone if needed. You also have the option of contacting him by phone to arrange a meeting place or for any other question.

2I'll be late, what to do?

if you are late for your appointment with our driver, contact him as soon as possible to prevent him. Unless traffic is disrupted, the driver can follow your flight or train in real time using the flight or train number that you indicate in the reservation. To know:
• 30 minutes of free waiting for airport ride
• 15 minutes of free waiting for any other ride (See CGV)

3How can I reach my driver if necessary?

Your driver's phone number will be sent to you in your booking confirmation email. You can contact your Clic-VTC driver for any questions regarding your ride.

4How do I recognize my Clic-VTC driver?

Your driver often wears a shirt. He is holding a sign with your name in his hand. You can also describe your physical characteristics and what you wear as a dress.

Vehicle

1What is the maximum capacity of our vehicles?

Our vehicles are sedans. You can choose one of the following options: • 1 person + 5 pieces of luggage maximum • 2 people + 4 pieces of luggage maximum • 3 people + 3 pieces of luggage maximum • 4 people + 2 pieces of luggage maximum For any other capacity, please contact us by email or phone for find you another solution.n.

2How to recognize the vehicle?

After confirming your order click on "pay by credit card" Once your payment is made safely, it will be validated immediately. You receive a confirmation email so we take care of your ride.

3 Can I choose my vehicle?

Depending on the category of vehicle chosen, our vehicles are more in months of the same range. In certain cases, such as during special events, you can choose the brand of vehicle, depending on availability.

4 What are the Clic-VTC vehicles?

Our vehicles are classified into two categories: 3-seater sedan and 7-seater Van. The sedans are: Mercedes class C or E, Renault Talisman, Peugeot 508. The vans are: Mercedes V class. Ford.